Right to Repair


Qualifying Repairs

Qualifying Repairs are those that Weslo is responsible for carrying out and meet the terms laid down in the Right to Repair Scheme.

Qualifying Repairs normally reflect the type of repair where a tenants' health, safety or security may be in jeopardy.

A full list of these repairs are indicated below 

Repair / Defect

Maximum period in working days from date immediately following the date of notification of qualifying repair or inspection

Blocked Flue to open fire or boiler

1

Blocked or leaking foul drains, soil stacks or toilet pans where there is no other toilet in the house

1

Blocked sink, bath or drain

1

Complete loss of electric power

1

Partial loss of electric power

3

Insecure external window, door or lock

1

Unsafe access path or step

1

Significant leaks or flooding from water or heating pipes, tanks or cisterns

1

Loss or partial loss of gas supply

1

Loss of partial loss of space or water heating where no alternative heating is available

1

Toilet not flushing where there is no other toilet in the house

1

Unsafe power or lighting socket

1

Complete loss of water supply

1

Partial loss of water supply

3

Loose or detached banister or handrail

3

Unsafe timber flooring or stair treads

3

Mechanical extractor fan in internal kitchen or bathroom not working

7

The following repairs are excluded from the Right to Repair scheme:-

  • Repairs which are not the responsibility of Weslo.
  • Repairs exceeding £350 which is the maximum amount payable by Weslo.
  • Where a tenant failed to provide reasonable access for the purpose of enabling the qualifying repair to be inspected or carried out.
  • Repairs required within a property's defects liability period. These are the responsibility of the Contractor who built the property, or where fixtures or materials are under guarantee.
  • Repairs carried out to communal parts of the building.

 

Instructing Qualifying Repairs

Where a tenant has advised Weslo that a repair is required, repairs staff will assess if it is a "qualifying repair".  If this is the case, the tenant will be advised of this.

An inspection may be required to identify the full extent of the work required and to ascertain whether it is deemed to be a "Qualifying Repair".

In these circumstances, a Technical Officer will inspect and make an assessment prior to any repairs being raised.

The repairs staff will make access arrangements and inform the tenant of the following:-

  • The maximum period within which the Qualifying Repair must be completed.
  • The last day of the maximum period.

The tenant will also be advised the repair will only be able to be carried out under the "Right to Repair Scheme" if the tenant can guarantee access at all times during the maximum period.

If the tenant cannot guarantee access, the repair will be processed in line with Weslo's normal repairs procedures.